Terms of Service

1. Definitions

• "Account" means a registered user profile created to access and use our Services.
• "Beta Services" refers to any features, products, or services identified as beta, pilot, limited release, or pre-release that may be offered by us for testing and feedback.
• "Intellectual Property Rights" means all copyrights, patents, trademarks, trade secrets, registered designs, geographical indications or other proprietary rights recognized under Singapore laws or other applicable laws.
• "Personal Data" has the meaning given under the Personal Data Protection Act 2012 of Singapore and its related regulations ("PDPA"), as may be amended, superseded or replaced from time to time.
• "Services" refers to all websites, software, platforms, tools, and related services provided by StrongKeep, including any updates or enhancements.
• "StrongKeep," "we," "us," or "our" refers to StrongKeep Pte. Ltd., a company incorporated in Singapore, and its affiliates.
• "Terms" means these Terms of Service, including any updates or amendments.
• "User," "you," or "your" refers to the individual or entity accessing or using our Services.

2. Eligibility

You may use StrongKeep only if you have the legal capacity to form a binding contract and are not barred to enter into a contract under applicable laws. You must be at least 18 years old to use our Services.

If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. In such cases, "you" refers to the entity.

3. Your Account

You may need to create an Account to access certain Services. You are responsible for safeguarding your credentials and all activities under your Account. You must notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate Accounts suspected of misuse, unauthorized activity, or prolonged inactivity without prior notice.

4. Acceptable Use

You agree not to misuse the Services or assist others in doing so. Prohibited activities include, but are not limited to:

• Interfering with or disrupting the Services;
• Accessing or attempting to access unauthorised areas;
• Violating any laws or regulations;
• Transmitting harmful, unlawful, or infringing content; and
• Uploading malware or sending phishing links via the platform.

We reserve the right to investigate and take appropriate legal action against anyone who violates this section of the Terms, including to remove content, suspend access, and report to law enforcement.

5. Intellectual Property

All content and materials in the Services are owned by or licensed to StrongKeep. You may not copy, distribute, or use any part of the Services without our express permission.

By submitting, uploading, transmitting, or otherwise making available through the Services, any content such as data, documents, text, images, or other materials, you grant StrongKeep a worldwide, royalty-free, transferable license to use, reproduce, display, and distribute it solely to operate and improve the Services, while still maintaining our commitment to you on data privacy.

6. Logo Usage

You grant StrongKeep a non-exclusive, royalty-free license to use your business name, business logo, or business brand mark(s) for purposes including identifying you as a customer on our website, presentations, or promotional materials.

7. Privacy

StrongKeep does not seek to collect or process Personal Data. Our systems are designed with filters and safeguards that actively minimize and limit the intake of Personal Data.

Despite our best efforts, we do sometimes collect or process Personal Data. Where we do process Personal Data, we do so in accordance with our Data Protection Statement, which can be found on our website. By using our Services, you acknowledge that you have read and agree to our Data Protection Statement.

8. StrongKeep's Use of Artificial Intelligence ("AI")

StrongKeep utilizes AI technology as part of our ongoing commitment to enhancing cybersecurity and improving the quality of our Services. AI may be used to generate content, analyze patterns, detect threats, and optimize the performance of our Services.

By using our Services, you acknowledge and agree that:

• StrongKeep may use and process your data, including User Content, for the purposes of training, testing, and refining our AI models; and
• Our AI systems may generate outputs that are incomplete, inaccurate, or otherwise deficient (including, but not limited to, "hallucinations").

StrongKeep makes no warranties or guarantees regarding the accuracy, reliability, or fitness for purpose of AI-generated outputs. To the fullest extent permitted by law, StrongKeep accepts no liability for any deficiencies, errors, or impacts arising from the use of data for AI purposes, or from the functioning of our AI systems.

9. Beta Services

Beta Services are provided "as is" and may be modified or discontinued at any time. You use Beta Services at your own risk.

10. Modifications

We may modify these Terms at any time. We will provide notice of changes by updating the "Effective Date" above and/or through the Services. You accept that by doing this, we have provided you with sufficient notice of the modification to these terms. Continued use of the Services after changes are made constitutes your acceptance of the updated Terms.

11. Assignment

You may not assign your rights and obligations under these Terms without our prior written consent.

12. Termination

StrongKeep may suspend or terminate your access to the Services at any time, with or without cause or prior notice, including but not limited to cases of suspected misuse, breach of these Terms, non-payment, or prolonged inactivity. Upon termination, your right to use the Services will cease immediately, and StrongKeep may delete your data in accordance with its data retention and deletion policies.

You may terminate your use of the Services at any time. However, if you terminate your subscription or Services before the end of a committed term, you agree to pay all remaining fees and charges due for the full duration of that term.

StrongKeep reserves the right to suspend or restrict access to specific features, Accounts or Services without liability and deny reactivation or future access to the Services following termination.

Termination shall not affect any accrued rights or obligations of either party, including payment obligations, indemnities, or limitations of liability.

13. Disclaimers

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. StrongKeep expressly disclaims all warranties and representations, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement;
• Any warranties that the Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components;
• Any warranties that the Services will meet your specific requirements or expectations.

StrongKeep does not warrant or guarantee the accuracy, completeness, or reliability of any content, data, or results obtained through the Services. You acknowledge that use of the Services is at your sole risk and discretion.

StrongKeep provides tools, templates, and guidance to support cybersecurity and compliance efforts. Our Services are designed and maintained in accordance with the highest cybersecurity standards, ensuring that any resources we provide reflect industry best practices for security and resilience. However, our Services are not a substitute for professional advice or legal counsel. Use of the Services does not, by itself, guarantee compliance with any specific legal, regulatory, or certification standards (including but not limited to the national cybersecurity, data privacy, or industry standards). You are solely responsible for determining the applicability of such standards to your organization and for ensuring that your cybersecurity and compliance obligations are met.

While StrongKeep's Services are intended to reduce cybersecurity risks and support your organization's security posture, no security solution can eliminate all risks or guarantee the prevention of all cyber incidents, breaches, or unauthorized access. StrongKeep does not warrant or represent that use of the Services will prevent all cyber security incidents, and StrongKeep shall not be liable for any damages, losses, or liabilities arising from or related to any cyber incident, breach, or other security event, even if the Services are used in accordance with all recommendations and best practices.

14. Service Availability

While StrongKeep strives to maintain high availability, performance, and reliability of the Services, we do not guarantee uninterrupted, error-free, or continuous access. The Services may be temporarily unavailable or degraded due to scheduled maintenance, system upgrades, emergency repairs, network or infrastructure failures, acts of third-party service providers, or other unforeseen circumstances beyond our control.

You acknowledge and agree that StrongKeep shall not be liable for any loss, damage, or inconvenience resulting from such interruptions or delays.

15. Commercial Terms

StrongKeep offers subscription-based Services. Details of the current plans and pricing are available at www.strongkeep.com/pricing. All new users are enrolled in a free tier by default. The features and pricing of each plan are subject to change at any time.

• Refunds: Refunds will not be issued except in cases of accidental charges. If you believe you have been charged in error, please contact our support team to raise the billing error within 30 calendar days of the charge date. Failure to do so may result in forfeiture of any refund eligibility. All refund requests are subject to review and approval by StrongKeep, and any approved refund will be processed using the original payment method. Refunds are not provided for unused time, partial periods, or voluntary early termination of a committed subscription term.
• Auto-renewal: Subscriptions may auto-renew based on the selected plan. Users will receive advance notification prior to their subscription renewal, with the notice period varying according to their specific plan. By continuing to use the Services after renewal, you authorize StrongKeep to charge the applicable fees using your stored payment method.
• Cancellation: To cancel a subscription, you must contact our support team before the renewal date. Cancellations take effect at the end of the current billing cycle, and you will retain access to the Services until that time. Cancellation does not relieve you of any payment obligations incurred prior to the effective cancellation date. Upon cancellation, you may continue to use the Services until the end of your current subscription period.
• Taxes and transaction fees: We do not currently impose separate taxes or transaction fees, as these are included in the stated price. Please note, however, that this may change at our sole discretion and without prior notice, in accordance with applicable laws, regulations, or changes in tax treatment. To the extent applicable, the Customer remains responsible for the payment of taxes or transaction fees.

16. User Content and Conduct

You may upload, store, and manage documents, data, and other content related to your organization's cybersecurity and compliance activities using the Services ("User Content"). You retain full ownership of any User Content you submit. However, by uploading or transmitting User Content through the Services, you grant StrongKeep a non-exclusive, royalty-free, worldwide, transferable license to use, host, store, reproduce, process, and display such content solely for the purposes of providing and improving the Services, while maintaining our data protection and privacy commitment to you.

You represent and warrant that you have all necessary rights, licenses, and permissions to upload and use the User Content.

You agree not to upload content that is illegal, harmful, infringing, or otherwise violates these Terms. StrongKeep reserves the right to monitor, review, and remove any User Content that we determine violates our policies or applicable law. We also reserve the right to suspend or terminate Accounts associated with violations of this section.

If we need to access your User Content for any reason beyond normal automated processing, such as for support, troubleshooting, or compliance review, we will do so only with your explicit permission.

17. Feedback and Suggestions

If you choose to provide feedback, suggestions, or ideas about the Services, you agree that we are free to use them without restriction or compensation to you. By submitting feedback, you grant StrongKeep a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate the feedback into our Services.

18. Limitation of Liability

To the fullest extent permitted by law:

• No liability for any loss or damage to you resulting from the use or supply of our Services: You indemnify and hold StrongKeep harmless from any allegation, claim, loss, or expense, whether by you or any third party, arising directly or indirectly from any loss or damage to you resulting from the use or supply of our Services. You acknowledge that you are solely responsible for your systems and data and have a responsibility to mitigate any potential loss.
• No liability for indirect, incidental, special, or consequential damages: You indemnify and hold StrongKeep harmless from any allegation or claim relating to indirect, incidental, special, or consequential losses or expenses suffered by you or any third party, however caused. This includes, but is not limited to, loss of turnover, profits, business, goodwill, or reputational damage.
• No liability for failure in supply: You indemnify and hold StrongKeep harmless from any claim or allegation of loss or damage resulting from our failure to meet any delivery date, or from cancellation or suspension of the Services, whether temporary or permanent.
• Cap on liability: StrongKeep's total liability for any claim arising out of or relating to the Services will not exceed the amount you paid to StrongKeep, if any, in the 6 months preceding the event giving rise to the claim.
• No liability for user negligence or external events: StrongKeep will not be liable for any loss or damage resulting from:
  • Your own actions or negligence (e.g., weak passwords, misconfigured access);
  • Failures of third-party services or infrastructure;
  • Cyberattacks or unauthorized access despite reasonable safeguards; and
  • Force majeure events or other circumstances beyond our control.

19. Indemnity

You agree to fully indemnify and hold harmless StrongKeep, its affiliates directors, officers, employees, contractors, agents, licensors, and service providers from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal and professional fees) arising out of or in connection with:

• Your access to or use of the Services;
• Any content, such as data, documents, text, images, or other materials you submit, upload, transmit, or otherwise make available through the Services;
• Your breach or alleged breach of these Terms;
• Your violation of any applicable law, regulation, or third-party rights, including but not limited to data protection, privacy, and intellectual property laws;
• Any negligent, fraudulent, or willful misconduct by you or your personnel;
• Any dispute between you and a third party arising from your use of the Services.

This indemnity obligation survives the termination or expiration of these Terms and your use of the Services.

20. Security and Your Responsibilities

We take security seriously and implement industry-standard administrative, technical, and physical safeguards to protect your data. However, no system can be completely secure. By using our Services, you acknowledge and accept the following:

• No Guarantee of Perfect Security: While we strive to protect your data, we cannot guarantee that unauthorised access, data loss, or corruption will never occur.
• Shared Responsibility: You are responsible for maintaining the security of your account credentials, configuring access controls appropriately, implementing the policy controls, and ensuring that any content you upload does not compromise your organization's security posture.
• Scope of Liability: StrongKeep will not be liable for any security breaches or data loss resulting from:
  • User actions or negligence (e.g., using weak passwords or sharing credentials);
  • Failures of third-party services that we rely on (e.g., cloud infrastructure providers);
  • Cyberattacks or unauthorised access despite reasonable safeguards; and
  • Force majeure events or other external threats beyond our control.

We encourage you to follow best practices for account and data security and to contact us immediately if you believe your account has been compromised.

21. Data Retention and Deletion

Upon account termination, StrongKeep will generally delete all user content, unless otherwise required for business or legal purposes. Some metadata or logs may be retained for security and compliance purposes.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services, the parties agree to first attempt to resolve the matter through good faith negotiations.

If the matter cannot be resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration in Singapore under the Arbitration Rules of the Singapore International Arbitration Centre (SIAC), which rules are deemed to be incorporated by reference into this clause.

The tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

Nothing in this clause will prevent either party from seeking urgent interim or injunctive relief from the courts of Singapore.

23. Force Majeure

StrongKeep will not be liable for any breach of contract, delay in performance, or failure to provide the Services due to circumstances beyond its reasonable control. This includes, but is not limited to, failures by third parties to supply goods, services, or transport; transport breakdowns or stoppages; fire, flood, earthquake, or other natural disasters; acts of God; strikes, lock-outs, or other labor disruptions; war, riots, civil commotion, or acts of terrorism; government actions or intervention by public authorities; explosions, accidents, cyberattacks, internet outages, infrastructure failures, or any other force majeure event.

24. Beta User Transition Notice

If you previously participated in the StrongKeep beta program, please note that your beta account and any data associated with it will not be migrated to the new production version of the Services. You will need to register for a new account to continue using StrongKeep. We appreciate your participation in the beta and welcome you to the next phase of StrongKeep.

25. Contact Us

If you have any questions about these Terms, please contact us at support@strongkeep.com.

Thank you for using StrongKeep.